Privacy Policy

Last updated: August 2024

Three Leaf Products LLP (“we,” “us”) operates theorganicsoil.com. This policy explains what personal information we collect, how we use it, and your rights.

Information We Collect

• Order information: Name, email address, phone number, shipping address — collected at checkout to fulfil your order
• Payment information: Payments are processed by Razorpay. We do not collect or store card details; please review Razorpay’s Privacy Policy
• Usage data: Pages visited, browser type, referring URL — collected via Google Analytics (anonymised)
• Communications: Messages sent to us via email or WhatsApp

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates, and support responses
• To improve the website and our products (aggregated analytics only)
• To send promotional communications — only if you have opted in

Data Sharing

We do not sell your personal data. We share your information only with:

• Courier partners (name, address, phone) to deliver your order
• Razorpay for payment processing
• Authorities when required by law

Data Retention

Order and customer data is retained for 3 years for accounting and legal compliance purposes, after which it is securely deleted.

Cookies

We use essential cookies (cart state via localStorage) and optional analytics cookies (Google Analytics). You can disable cookies in your browser settings; this may affect cart functionality.

Your Rights

Under applicable Indian data protection laws, you have the right to access, correct, or request deletion of your personal data. Contact us at support@theorganicsoil.com to exercise these rights.

Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from children.

Contact

Three Leaf Products LLP · Nagpur, Maharashtra, India
Email: support@theorganicsoil.com